Telecom Sector Transformation – Leading Telco Singapore

Role: Engagement Lead for Business Transformation

Summary:

Directed a multi-year, end-to-end digital transformation of telco’s B2B business, integrating Salesforce CRM, order management, billing, and product lifecycle management. The engagement focused on aligning technology with business processes and customer outcomes.

Highlights:

Defined and implemented a the product life cycle model for Mobile and Fixed businesses
Developed the end to end process assessment of the Leads-to-Cash transformation road map.
Developed transformation impact analysis and business readiness models.
Managed CXO-level steering committee reporting and KPI tracking.
Led training, change adoption, and stakeholder alignment across business units.