M1 is a leading telecommunications provider in Singapore, recognized as a pioneer in mobile, fixed, and digital services for consumers and enterprises. Known for its innovation and customer-first mindset, M1 plays a central role in advancing Singapore’s digital economy and ecosystem.

 

My consulting engagement with M1 has been across its multi-year digital transformation program, where I led business readiness, transformation impact analysis, and change management for its B2B Leads-to-Cash journey. I partnered with M1 leaders and system integrators to bridge business and technology, ensuring successful adoption of Salesforce CRM, product lifecycle management, and new KPIs and operating models.