Business Readiness & Change Management – Leading Telco, Philippines

Summary:

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Supported Telco’s enterprise-wide digital and process transformation programs, focusing on embedding change management and readiness as key success levers and building an performance improvement model with KPIs for business process operations.

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Highlights:

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• Conducted business readiness assessments across multiple business units.

• Designed change management strategies, communication plans, and training frameworks.

• Measured adoption KPIs and mitigated organizational resistance.

• Ensured alignment between technology deployment and business impact.