Resorts World: Genting, Malaysia

Resorts World Genting is Malaysia’s premier integrated resort destination, combining hospitality, entertainment, gaming, and retail in one of Asia’s most iconic locations. As a market leader in leisure and tourism, it attracts millions of visitors annually and remains a flagship destination under the Genting Group.

At Resorts World Genting, my assignment was to assess the operating model and propose an integrated business transformation across six independent business units within the leisure park sector. This included operating model reengineering, performance benchmarking, and aligning business units under a cohesive transformation framework. The engagement provided leadership with a structured pathway to unlock synergies, optimize processes, and enhance overall efficiency while preserving the unique value of each business vertical.